Terms & Conditions
We care about our guests and our beautiful Guesthouse. Please read these terms and conditions carefully. They apply to property bookings for accommodation only (separate terms and conditions apply for event bookings). When you make a booking, you accept these terms on behalf of your entire party. It is your responsibility to ensure that all details on your confirmation documents are correct and to notify us of any discrepancies within 48 hours of booking.
Bookings & Rates
Reservations are subject to availability and actual pricing at the time of booking; the price is not guaranteed until a deposit is received (or full payment is made for online bookings). Rates are quoted in Australian dollars, include GST where applicable, and are subject to change. Verbal quotes are valid for 24 hours only and serve as an estimate; final pricing is subject to written advice upon confirmation. Minimum stay restrictions may apply during special event periods. You agree to pay the nightly rate and any additional charges incurred up until your departure, and accommodation may only be occupied for the period stated on the booking confirmation. Online bookings are confirmed immediately.
Cancellations & Amendments
Bookings may be cancelled up to 7 days prior to the arrival date for a full refund. Cancellations made within 7 days of the arrival date, and no-shows, will incur no refund of monies paid.
• Date Changes: Requests to change booking dates within the 1 week window will be considered at management’s discretion, subject to availability, and may incur an amendment fee.
• Shortened Stays: No refund will be given for nights reduced within the 1 week window; the original booking total applies.
• Extended Stays: Additional nights are treated as a new booking, subject to availability and rates at the time of the request.
• Guest Substitutions: Changing the name of a guest on an existing booking is permitted at no charge, provided the total number of guests remains the same.
Children
We endeavour to provide a romantic and relaxed environment for our guests to enjoy the unique guesthouse experience. Therefore, we do not cater for children (under 18) or infants.
Payment Policy
Full payment is required prior to arrival. If payment is not received before check-in, we reserve the right to cancel the booking. By providing your payment details, you authorise us to charge the card on file for any additional charges, damages, or costs arising from a breach of these terms.
• Payment Options: We accept Visa and MasterCard. All payments must be made in AUD. Direct deposits are also accepted.
House Rules
• Number of Guests: The number of guests must not exceed the number booked without prior approval. Extra beds attract an additional tariff, and exceeding the approved occupancy without permission is considered trespassing and may result in eviction.
• Smoking: This is a smoke-free property. Smoking is not permitted anywhere on the grounds, including all rooms, balconies, verandahs, and garden areas; guests wishing to smoke must do so off the property. Evidence of smoking on the property, or cigarette butts left on the grounds, will incur a $500 specialised cleaning fee.
• Pets: Pets are not permitted on the property grounds.
• Photoshoots: No photoshoots are permitted without prior approval from guesthouse management.
Cleaning & Damages
Rooms must be left in a clean and tidy state. Extra cleaning or linen changes can be arranged during your stay for an additional fee.
• Damages: Any breakages or damage to furniture, fittings, or communal areas must be reported immediately, and any resulting repair, replacement, or excessive cleaning costs will be charged accordingly.
• Furniture: Furniture and fixtures must be left in their original place. A fee will apply if furniture is not returned to its original location.
Liability & Insurance
• Personal Belongings: We do not cover personal belongings under our insurance policy. We take no responsibility for the loss or damage of guest property.
• Travel Insurance: We highly recommend purchasing comprehensive travel insurance to cover cancellations, loss of baggage, medical expenses, and disruptions caused by acts of nature such as storms, fire, or floods.
• Acts of God: We do not accept liability for injury, loss, or disruptions caused by electrical storms or other “Acts of God” beyond our control.
Behaviour & Noise
We expect all guests to be respectful of other guests and neighbours and keep noise to a minimum.
• Quiet Hours: No noise between 8pm and 8am.
• Guest Numbers: Only paying guests (2 guests per room) are permitted on the property.
• Parties & Gatherings: Parties and gatherings are strictly prohibited unless prior arrangements have been made with our events team.
• Disturbance: Disturbance to other guesthouse guests or neighbours, including excessive noise, will result in eviction without a refund.
Legalities
• No Tenancy: Regardless of the length of stay, no tenancy or residential rights are created under landlord and tenant laws.
• Breach of Terms: Any breach of these terms may result in immediate eviction and/or termination of the booking, in addition to any charges incurred.
• Termination for Breach — Retention of Fees: Where a booking is terminated by management as a result of a breach of these terms and conditions by the Guest, management shall be entitled to retain any pre-paid booking fees, deposits, or other monies paid in respect of the booking, in full, without any obligation to refund any portion thereof. This is in addition to, and without prejudice to, any other rights or remedies available to management, including the right to recover any further losses or damages arising from the breach.
Acceptance
Payment of a deposit or the full booking amount constitutes acceptance of these terms and conditions.
Group Booking — Terms & Conditions
These terms apply to whole-house group bookings only (standard accommodation terms apply for individual room bookings; separate terms apply for event bookings), and cover all Away Holiday Properties, including Away at Byron Bay, Away at Shirley Lane, Sunrise Guesthouse and Bangalow Guesthouse, as well as any other properties within the Away property group. The person making this booking accepts these terms on behalf of their entire group, and is responsible for ensuring all members of the group are aware of and comply with them. Payment and all correspondence will be handled through this one person.
Cancellations & Amendments
A 30% deposit is required at the time of booking, with the balance due 6 weeks prior to arrival. Cancellations made 6+ weeks before arrival receive a full refund, less a $500 cancellation fee. Cancellations within 6 weeks of arrival, and no-shows, are non-refundable.
- Shortened stays within the 6-week window are charged at the original booking total.
- Extended stays are treated as a new booking, subject to availability and current rates.
Children Welcome
Group bookings are suitable for all ages — children and babies are welcome.
Exclusive Use & Check-In
Your group has exclusive use of the entire property for the duration of your stay — no other guests will be on-site. Check-in is from 2pm and check-out is at 10am. A staff member will meet you on arrival to take the bond and show you around the property.
Payment & Bond
A 30% deposit is required at the time of booking, with the remaining balance due 6 weeks prior to arrival, paid by the person responsible for the booking. A refundable $2,500 security bond is also required on arrival, taken by card authorisation. The bond is released within 3 days of departure, provided no damage is found. Any damage identified will be charged to the person responsible for the booking.
House Rules
- Maximum occupancy is 2 guests per bedroom.
- This is a smoke-free property — no smoking or vaping anywhere on the grounds, including rooms, balconies, verandahs and gardens. Evidence of smoking/vaping, including cigarette butts on the grounds, incurs a $500 specialised cleaning fee.
- Pets aren’t permitted on the property.
- Photoshoots require prior approval from management.
- Do not rearrange furniture.
- No extra people are to be invited back to the property.
- One general waste (red) and one recycling (yellow) wheelie bin are provided for your stay. If additional bins are required, this will be charged back to the group.
Neighbours & Noise
While the whole house is yours for the stay, we’re in a residential area — please be considerate of neighbours.
- Quiet hours are 8pm–8am.
- Parties and gatherings beyond your booked group are strictly prohibited unless arranged with our events team.
- Disturbance to neighbours may result in eviction without refund.
- A $500 callout fee will be charged for noise complaints.
Cleaning & Damages
Please leave the property clean and tidy at check-out (extra cleaning/linen changes can be arranged during your stay for a fee). Report any breakages or damage immediately. Furniture and fixtures must remain in their original place — fees apply otherwise. Damage costs beyond the bond amount will also be charged to the person responsible for the booking.
Liability & Insurance
We aren’t able to cover personal belongings under our insurance, and take no responsibility for loss or damage to guest property. We recommend comprehensive travel insurance for cancellations, lost baggage, medical expenses, or disruption from storms, fire, floods or other events beyond our control.
Legalities
No tenancy or residential rights are created under landlord/tenant law, regardless of stay length. A breach of these terms may result in immediate eviction and/or termination of the booking. Where a booking is terminated for breach, management retains any pre-paid fees, deposits, or bond in full, without obligation to refund, in addition to any other rights or remedies available — including recovering further losses arising from the breach.
Payment of a deposit, bond, or full amount constitutes acceptance of these terms.
